• Session 4: Case Management Fundamentals: Housing Focused Practices

    Virtual

    This session provides an in-depth overview of evidence-based techniques for engaging and enrolling individuals in crisis shelter and rehousing interventions without imposing preconditions for eligibility. The training covers core principles of Critical Time Intervention (CTI), housing-focused practices, and the use of housing as a stabilization platform for addressing mental health and substance use disorders. Participants […]

  • Session 5: Case Management Fundamentals: Meaningful Engagement for Hard to Serve Clients

    Virtual

    This session focuses on effective engagement strategies and client-centered service delivery within settings where individuals may be unlikely to initiate or sustain engagement without intentional support. Participants will learn practical approaches for building rapport, maintaining meaningful connection, and promoting sustained participation in services. The training incorporates Motivational Interviewing techniques to help staff identify client goals, […]

  • Session 9: Housing Stability & Eviction Prevention: Tools and Strategies to Assess and Minimize Risk

    Virtual

    This training equips case managers with the specialized skills needed to stabilize individuals transitioning from homelessness into permanent housing during the critical first few months. Participants will explore the psychological and practical shifts of housing focused transitions and learn structured approaches for proactive risk assessment to identify early warning signs of housing instability, such as […]

  • Session 10: Housing Stability & Eviction Prevention: Tools and Strategies to Promote Housing Stability

    Virtual

    This follow-up training moves beyond crisis prevention to focus on the long-term "maintenance phase" of housing stability, providing case managers with a framework for sustainable tenancy. While initial support often focuses on stabilization, this session introduces advanced tools to foster client autonomy and social integration, which are critical to maintaining long-term housing stability. Case managers […]