Session 5: Case Management Fundamentals: Meaningful Engagement for Hard to Serve Clients

This session focuses on effective engagement strategies and client-centered service delivery within settings where individuals may be unlikely to initiate or sustain engagement without intentional support. Participants will learn practical approaches for building rapport, maintaining meaningful connection, and promoting sustained participation in services. The training incorporates Motivational Interviewing techniques to help staff identify client goals, interests, and values, and to connect these motivating factors directly to each individual’s housing plan. Emphasis is placed on fostering collaborative, strengths-based interactions that support clients in progressing toward housing stability.

Learning Objectives
1. Participants understand the basics of Motivational Interviewing
2. Participants understand how to create a client-centered housing plan

The training will be held virtually over Zoom.